Warranty Disclaimer
Warranty Disclaimer
1) Introduction
This Warranty Disclaimer applies solely to purchases made on kugookirin.ae. These terms are intended to align with the UAE Consumer Protection Law (Federal Law No. 15 of 2020 and relevant executive regulations). By purchasing from our website, you agree to the terms set out below.
2) Factory Warranty Coverage
Covered Components
- Motor — 12 months from date of purchase
- Battery — 12 months from date of purchase
If a manufacturing defect is confirmed by our authorized technician, the covered part will be repaired or replaced free of charge.
Inspection Requirement
All warranty determinations require physical inspection at our authorized service center before approval.
- Customer must bring or ship the product to our location.
- No home collection, on-site replacement, or automatic exchange is offered under this warranty.
3) Items Not Covered (Exclusions)
The factory warranty does not cover:
- Wear-and-tear / consumables: tires, inner tubes, brake pads, cables, bulbs/lights, screens, grips
- Punctures, road hazards, cosmetic damage (scratches/dents), or water ingress due to misuse
- Damage from overloading, improper use, off-road use (if not intended), or inadequate maintenance
- Damage from non-original chargers, improper charging, or power surges
- Any third-party/unauthorized repair, modification, or disassembly
These exclusions reflect the distinction in UAE law between manufacturing defects and damage caused by use/misuse.
4) How to Claim Warranty
| Step | What to do |
|---|---|
| 1 | Contact After-Sales with your order number, purchase date, description of the issue, and (if possible) photos/video. |
| 2 | Bring or ship the product to our authorized service center in Dubai for inspection. |
| 3 | If a factory defect is confirmed in the motor or battery, we will repair or replace the part free of charge. |
| 4 | If the issue is not covered (e.g., puncture, misuse), we will provide a transparent paid repair quotation (parts + labor). |
5) Duration & Recurring Defects
- The factory warranty period is 12 months from the date of purchase.
- Replacement parts supplied under warranty carry the remaining balance of the original warranty period.
- If a covered defect recurs multiple times within the first year and fundamentally affects normal use, remedies will follow UAE consumer rules (repair, replacement, or refund as legally applicable).
6) Limitation of Liability
- This warranty applies only to products purchased directly from kugookirin.ae or our official channels named on the site.
- We are not responsible for goods bought from unauthorized sellers or fitted with non-genuine parts.
- Except as required by UAE law, no additional or implied warranties apply beyond what is stated here.
- Our liability is limited to the repair or replacement of the covered components confirmed under this policy.
7) Consumer Rights (UAE)
Under UAE law, consumers are entitled to receive products free from manufacturing defects and to request repair, replacement, or refund when a qualifying defect is confirmed. Nothing in this policy limits your statutory rights.
8) Contact
Authorized Service Center: Deira banyas, Dubai.
Email: sales@kugookirin.ae
Phone: +971 56 71 67 994
Website: kugookirin.ae
9) Governing Law & Language
This warranty is governed by the laws of the United Arab Emirates. For legal purposes, the Arabic version (if provided) prevails in case of discrepancy with any translation.