Warranty Claims Raised 2025
28
Verified Cases
All warranty claims are reviewed by authorized technicians before approval.
Warranty Disclaimer
🛡️ KUGOOKIRIN.AE Warranty & Support Policy
Kugoo Kirin Warranty Claims, Motor & Battery Coverage
If your Kugoo Kirin or Kugoo electric scooter has a genuine manufacturer defect, KUGOOKIRIN.AE will support you through inspection, diagnosis, repair, or replacement according to the warranty terms below.
Resolution Rate
100%
Resolved
Resolved
Resolved cases: 28 / 28
Customer Feedback
All 103 Issues Resolved 103 ComplaintsNeed help with a product? Contact support with your order number, photos, and video proof.
📧 Contact SupportWarranty Coverage
KUGOOKIRIN.AE provides a 12-month limited warranty for motor and battery only, subject to technical inspection and warranty eligibility.
✅ What Is Covered?
- Battery failure caused by a verified manufacturing defect.
- Motor failure caused by a verified manufacturing defect.
- Internal motor or battery faults affecting normal operation under normal personal use.
- Approved repair or replacement of the defective motor or battery.
❌ What Is Not Covered?
- Water damage, rain damage, flooding, or moisture entering electrical parts.
- Crash damage, impact damage, misuse, neglect, or overloading.
- Unauthorized modification, tuning, disassembly, or repair.
- Consumables and wear-and-tear parts including tires, tubes, brake pads, lights, plastics, scratches, and cosmetic damage.
- Dashboard, meter, display, throttle, brake levers, light keys, key modules, controller, BMS, and accessories.
Brands Covered
This motor and battery warranty applies to KuKirin / Kugoo products purchased from KUGOOKIRIN.AE or verified UAE authorized sellers.
KuKirin Kugoo Kugoo KirinWarranty Conditions
To remain eligible for warranty support, the customer must follow these conditions:
- Warranty starts from the document issue date, invoice date, or confirmed online order date.
- The customer must provide a valid invoice, order number, or sales confirmation document.
- The product serial number must be intact, readable, and match the purchase record where applicable.
- The scooter must be used under normal personal use and within the designed load capacity.
- The customer must use only the original charger or an officially approved charger.
- The scooter and battery must be charged and stored indoors in a cool, dry, ventilated place.
- The battery must not be left empty for long periods and should be charged regularly.
- Final warranty approval is always subject to technical inspection by the authorized service team.
Warranty is limited within 1 year for repairing or replacing the defective motor or battery part only one time, subject to technical approval.
KUGOOKIRIN.AE DO NOT COVER SHIPPING FEES FOR PRODUCTS TO BE RECEIVED OR SENT BACK TO COSTUMER FOR WARRANTY CLAIMS OR INSPECTIONS. COSTUMER MUST COVER THE SHIPPING FEES.
Causes That Void Warranty
The motor and battery warranty may be immediately voided if any of the following are found:
- Repairing, opening, or servicing the product at a non-authorized service center.
- Using third-party, non-original, or incompatible chargers.
- Overcharging, improper charging, or leaving the scooter charging unattended for unsafe periods.
- Leaving the battery empty or not charging it properly for more than 2 weeks.
- Parking, storing, or charging the scooter in direct sunlight or high heat above 45°C.
- Water exposure, rain exposure, flooding, washing with water pressure, or riding through deep water.
- Accident, collision, fall, impact, misuse, abuse, neglect, or overloading.
- Modifying wiring, connectors, controller, motor, BMS, battery, throttle, or display system.
- Using the scooter for commercial rental or delivery service without written warranty approval.
- Removing, cutting, bypassing, or modifying factory safety systems including brake sensors.
⚠️ Warranty Notice: Brake Sensor Modification
Cutting, disconnecting, bypassing, removing, or modifying the original brake sensor system will immediately void warranty coverage related to the controller, motor, wiring harness, display, throttle system, braking system, and connected electrical components.
Brake sensors are factory-installed safety components. Any modification is considered unauthorized electrical tampering.
Why Brake Sensor Tampering Voids Warranty
Brake sensors cut motor power when the brake lever is pressed. If removed or disabled, the motor may continue pushing while the rider is braking, causing abnormal stress, overheating, controller overload, electrical conflict, and excessive brake wear.
- Motor power may continue during braking.
- Controller MOSFETs and circuits may overheat or fail.
- Electronic braking or regenerative braking may stop working.
- Brake pads, rotors, and cables may wear abnormally.
- Wiring harness and connectors may overheat.
- Factory safety protection systems become disabled.
- Throttle conflict may occur while braking.
Warranty Exclusions After Brake Sensor Modification
- Controller failure or burned MOSFETs.
- Motor overheating or abnormal motor stress.
- Throttle conflict or acceleration while braking.
- Wiring harness damage or short circuit.
- Brake system damage or abnormal wear.
- Electronic brake malfunction.
- Fire, melting, heat damage, or short circuit caused by modified wiring.
KUGOOKIRIN.AE and authorized technicians reserve the right to inspect the scooter for disconnected brake sensors, cut wiring, bypassed safety systems, aftermarket controller tuning, or unauthorized repairs before approving any warranty claim.
How to Submit a Warranty Claim
Email Support
Email support@kugookirin.ae with your warranty request.
Attach Required Proof
Your email must include order number or invoice copy, video showing the problem, short description of the issue, and photo of serial number if available.
Technical Inspection
Authorized technicians will inspect the product to confirm whether the issue is a manufacturing defect or damage caused by misuse, water, accident, modification, or unauthorized repair.
Repair or Replacement Decision
If approved, the defective motor or battery will be repaired or replaced. If the same part is unavailable, a compatible equivalent may be provided.
Authorized Service Locations
- Dubai: Dragon Mart 2, Shop GC70
- Deira: Al Musalla Road
- Email: support@kugookirin.ae
Warranty Is Not Insurance
| Warranty | Insurance |
|---|---|
| Warranty covers verified manufacturing defects in the motor or battery under normal personal use. | Insurance covers damage caused by external events such as accidents, crash damage, water exposure, misuse, or theft, depending on the insurance policy. |
| Warranty does not cover customer-caused damage, water damage, accidents, misuse, modification, or wear-and-tear. | Insurance may cover external damage only if the customer purchased a separate insurance policy. |
THIS IS NOT AN INSURANCE DOCUMENT. Warranty does not cover accidents, water exposure, misuse, crash damage, or external damage.
UAE Consumer Protection Compliance
This warranty policy follows UAE consumer protection principles. Where UAE law grants mandatory consumer rights, those rights take precedence over this policy.
KUGOOKIRIN.AE may reject fake, tampered, incomplete, modified, or non-verifiable warranty claims. Warranty approval remains subject to inspection and confirmation by the authorized technical team.
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