Support

Official Help Center • UAE • Saudi Arabia • Oman

Help Center & Support

Everything you need in one place: warranty, delivery, returns, legal info, complaints, spare parts, service support, and how to verify you’re buying from an authorized dealer.

Contact Support Check Warranty Portal Shop Scooters
✔ GCC Support
✔ After-Sales Service
✔ Genuine Parts
✔ Transparent Warranty
Quick Help
🛡️ WarrantyCoverage & claims 🚚 DeliveryTimes & cities ↩️ ReturnsProcess & rules ✅ Authorized DealerWhy it matters 📣 ComplaintsEscalation steps ❓ FAQSearch answers
Tip

Always keep your order number and product serial number. They are required for faster warranty verification and service history.

Why Customers Trust Our Store

We focus on real support — not just selling. Here’s what you get when you order through our official channels.

🛠️
After-Sales Service
Technical support, diagnostics, and repair workflow with clear communication.
🔩
Genuine Spare Parts
Parts by model with guidance so you buy the correct component the first time.
🧾
Verified Invoices
Official proof of purchase and documentation for warranty and support claims.
🚚
GCC Delivery Coverage
Delivery options for UAE, Saudi Arabia, and Oman with tracking updates.
✅
Authorized Dealer Protection
Avoid counterfeit products and missing warranty from unofficial sellers.

Who Runs This Business?

This store is operated by KUGOO MOTORCYCLES TRADING CO LLC (UAE). We provide sales and after-sales support for electric scooters, parts, and accessories across the GCC.

Business NameKUGOO MOTORCYCLES TRADING CO LLC
Warranty Portalclient.kugookirin.ae
ShoppingBrowse Products
SupportContact Page
Official Domains

These domains are connected to our operations and customer support systems.

  • dubaiscooters.aeOfficial
  • kugookirin.aeOfficial
  • kukirin.aeOfficial
  • kugoouae.comOfficial
  • jlkugoo.comOfficial
  • kugookirin.comOfficial
Warning: If a website claims “official warranty” but cannot provide valid invoice + local support, and you are not able to track your product in the Kugoo Official Warranty System, you may lose warranty eligibility and after-sales assistance.

Warranty: Coverage, Verification & Claims

Transparent warranty procedures. Clear expectations. Faster resolution.

Where to Check Your Warranty

Use our official portal to verify coverage, purchase details, and service history:

Open Warranty Portal

Keep your Order Number and Serial Number ready.

Typical Warranty Coverage
  • Motor: limited warranty (subject to inspection). 12 Months Coverage.
  • Battery: limited warranty (capacity & health checks may apply). 12 Months Coverage.
Wear & tear items (tires, tubes, brake pads, grips) are generally not covered.
How Warranty Is Processed
  1. Submit claim (portal / support) with order + serial number.
  2. Provide images/video of the issue and basic details.
  3. Technical review: troubleshooting + inspection recommendation.
  4. Decision: repair / replacement part / service booking.
  5. Closure: confirmation + service record update.

Delivery Coverage: UAE • Saudi Arabia • Oman

We aim to reach you wherever you are. Below are common delivery zones and major cities.

🇦🇪 UAE
Typical Delivery Time

1–3 business days (depending on area and stock).

Major cities
DubaiAbu DhabiSharjahAjmanRAKFujairahUAQ
🇸🇦 Saudi Arabia
Typical Delivery Time

10–17 business days (varies by city).

Major cities
RiyadhJeddahDammamKhobarMadinahMakkahQassim
🇴🇲 Oman
Typical Delivery Time

3–7 business days (varies by zone).

Major cities
MuscatSeebSoharSalalahNizwaSurBarka
Delivery times may change due to holidays, stock, customs processing, or remote areas. Always check your tracking updates after dispatch.

Returns, Exchanges & Refunds

We follow clear rules to protect both customer and business. If you’re unsure, contact support before returning.

Return Eligibility
  • Item must be unused and in original packaging.
  • All accessories, manuals, and included parts must be present.
  • Return request should be raised within the allowed timeframe according to store policy.
  • Products damaged by misuse or missing parts may be rejected.
Important Notes
  • Shipping fees may apply for returns and exchanges.
  • Refund processing time depends on payment method and bank/processor rules.
  • For warranty issues, we usually proceed through diagnostics + repair workflow first.

Complaints & Escalations

We treat complaints seriously. Our goal is fast resolution with clear written updates.

1
Contact Support
Share order number, serial number, and issue summary.
2
Investigation
We check invoice, history, and technical details.
3
Resolution Proposal
We propose repair / replacement / return options depending on case.
4
Escalation
If unresolved, we escalate to management review with documentation.
Submit a Complaint Search FAQs

Frequently Asked Questions (FAQ)

Search below to find instant answers. If you still need help, contact us.

Tip: try “battery”, “serial”, “refund”, “KSA delivery”, “warranty portal”.