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How does my order get processed?

All the orders will get dispatched directly from our Dubai warehouse.

How can I change or cancel my order?
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at sales@kugookirin.ae for additional help.

Do I need to pay for the shipping and taxes/duties?
KUGOOKIRIN covers all the taxes and duties.

Why shipment delay?
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.

My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.
1. Check the status of your order with tracking number first
2. Contact our customer service immediately for assistance.

Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated that notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

Notice: Please contact us for proper shipping cost and special offer if you want to make a group purchase or massive purchase.